Built Because The Industry Needed Someone Unapologetically Neutral.
Delator Claims Division exists because there was a gap between when a loss occurs and when someone trustworthy can document it — and because Delator already had the statewide network to close that gap.
Before Delator Claims Division existed, a carrier, attorney, or risk manager who needed a scene documented immediately after a loss had a short list of options, and none of them were built for the job. An in-house adjuster might be hours away, or might not be available at all outside business hours. A general private investigation firm might take the assignment and then quietly hand it off to a subcontractor nobody had vetted. A local photographer might show up with a camera but no training in what actually matters to a claims file, an appraisal, or a piece of litigation down the road.
What was missing was a dedicated, statewide, licensed field network built specifically to do one thing well: get to the scene fast, and document it properly, without an interest in how the claim turns out. Delator Group had already built exactly that kind of network once — through Delator Field Services, its statewide process serving division. Delator Claims Division was built to point that same infrastructure at a different problem.
Delator Group was built from the outset as Tennessee's first corporately structured private investigation and process serving firm — licensed statewide, organized with a formal chapter and officer structure, and built around a strict no-subcontracting standard. That structure wasn't an accident. It was built so that when a client in Memphis and a client in Kingsport both called Delator, they got the same standard of work, the same accountability, and the same organization on the other end of the phone.
Delator Field Services took that structure and proved it could move fast: licensed field representatives, dispatched statewide, covering all 95 Tennessee counties, with no subcontracted middlemen between the request and the person showing up. Delator Claims Division is the direct extension of that same network into claims documentation — not a new company bolted onto an old one, but the same statewide infrastructure, doing rapid, licensed field work under a different scope.
A licensed Tennessee private investigator brings something a freelance photographer or an app-dispatched gig contractor simply doesn't: a professional obligation to accuracy, a working understanding of how documentation gets used in a claims file or a courtroom, and habits built around discretion, chain of custody, and factual reporting rather than narrative.
That difference shows up in the details — capturing the angle that shows the point of impact, not just the vehicle; documenting a moisture line before it's painted over; knowing not to speculate about cause in a field note. Delator Claims Division deploys licensed investigators for exactly this reason: the person standing in the scene should already know how to think like an investigator, because that is what they are.
An Evidence Collector With A Stake In The Outcome Isn't An Evidence Collector.
Every party in a claim — the carrier, the policyholder, the plaintiff's attorney, the defense — has an interest in what the evidence shows. That's normal, and it's exactly why the person documenting the scene shouldn't. The moment a field representative has a reason to want the damage to look worse, or better, or the fault to point one way or another, the record they produce stops being useful to anyone who actually needs to trust it.
Delator Claims Division does not adjust claims, does not value losses, and does not represent any party to a dispute. That isn't a limitation we apologize for — it's the entire value of the service. A carrier can rely on our documentation. So can the policyholder's attorney. So can an umpire in an appraisal clause dispute who has to trust both sides equally. Neutrality is what makes the record worth having in the first place.
The Standards Behind Every Deployment
One Organization, Three Roles
Put a proven network to work on your next claim.
Call or email DCD dispatch to request a deployment, anywhere in Tennessee.
