Services
Document a loss
Support a claim
For carriers and employers
Service areas
Middle Tennessee
- Nashville
- Clarksville
- Murfreesboro
- Franklin
- Hendersonville
- Smyrna
- Spring Hill
- Gallatin
- Lebanon
- Columbia
- Brentwood
- Mount Juliet
- La Vergne
- Cookeville
East Tennessee
West Tennessee
A Statewide Field Network Pointed at Claims
Delator Claims Division is the claims documentation and investigation division of Delator Group, a licensed Tennessee private investigation and process serving company based in Nashville.
- Coverage
- 95 of 95 counties
- Dispatch
- 24 / 7 / 365
- Metro response
- Under 60 min avg.
- Statewide
- 4-hour guarantee
The gap between the loss and the record
A loss does not wait for business hours. For a carrier, an attorney or a risk manager who needed a scene documented right after a loss, the options were limited. A staff adjuster might be hours away or unavailable overnight. A general investigation firm might accept the assignment and hand it to a subcontractor nobody had vetted. A local photographer might arrive with a camera and no sense of what matters to a claim file or a courtroom.
What was missing was a dedicated, statewide, licensed field network built to do one thing well: reach the scene quickly and document it properly. Delator Group had already built that kind of network for legal process through Delator Field Services. Delator Claims Division points the same infrastructure at claims.
Built on coverage that already existed
Delator Group was organized as a corporately structured private investigation and process serving firm: licensed statewide, with a formal officer structure and a standard against subcontracting to unaffiliated third parties. The point of that structure is consistency. A client in Memphis and a client in Kingsport reach the same organization and get the same standard of work.
Delator Field Services dispatches licensed field representatives across all 95 Tennessee counties. Delator Claims Division uses that dispatch network, which is why it can state an average metro response under 60 minutes and a four-hour statewide deployment guarantee.
Licensed investigators, trained to document
Anyone can take a photograph. Fewer people know what to photograph, in what order, from where, and why it will matter six months later. A licensed Tennessee private investigator brings a professional obligation to accuracy, an understanding of how a record is used in a claim file or a proceeding, and habits built around factual reporting and custody of what they collect.
That shows in details: the angle that shows the point of impact and not just the vehicle, the moisture line recorded before it is painted over, the field note that states what was seen and leaves out what was guessed.
Neutral documentation, and investigation for carriers
Most of what the division does is neutral documentation. On those assignments field personnel record what is physically present and take no position on fault, cause, coverage or value. The same record can be relied on by a carrier, a policyholder's attorney or an appraisal umpire, and it is available to individuals handling their own claim.
Separately, insurance carriers, self-insured entities, third-party administrators and their counsel can retain the division for investigation and field adjusting: liability and fraud investigation, surveillance, recorded statements, and workers' compensation and medical fraud investigation. Those services are not offered to policyholders or claimants, and Delator does not act as a public adjuster.
Delator personnel also have accident reconstruction experience, and reconstruction-grade scene evidence is available statewide.
One organization, three roles
- Delator Group
- The parent company: a licensed Tennessee private investigation and process serving corporation based in Nashville.
- Delator Field Services
- The statewide process serving division and the dispatch network that reaches all 95 counties.
- Delator Claims Division
- Claims documentation and investigation, deployed through the Field Services network.
About the division
Is Delator Claims Division an insurance company or a law firm?
No. It is a division of a licensed private investigation company. It does not issue or interpret policies and does not give legal advice.
Do you have offices outside Nashville?
Delator Group is based in Nashville. Field personnel are deployed to locations across the state through the dispatch network; there is no claim of a local office in each city.
Do you subcontract assignments?
No. Assignments are handled inside Delator's own network and are not handed to unaffiliated third parties.
Put the network to work on your next claim
Dispatch is staffed around the clock. For time-sensitive scenes, calling is fastest; the request form works for routine and scheduled assignments.