Services
Document a loss
Support a claim
For carriers and employers
Service areas
Middle Tennessee
- Nashville
- Clarksville
- Murfreesboro
- Franklin
- Hendersonville
- Smyrna
- Spring Hill
- Gallatin
- Lebanon
- Columbia
- Brentwood
- Mount Juliet
- La Vergne
- Cookeville
East Tennessee
West Tennessee
Commercial, Fleet and Workplace Claim Documentation
For fleet operators, risk managers, self-insured businesses and commercial carriers who need an incident documented at a terminal, a job site or a plant before operations resume.
- Coverage
- 95 of 95 counties
- Dispatch
- 24 / 7 / 365
- Metro response
- Under 60 min avg.
- Statewide
- 4-hour guarantee
Incidents that happen where work is being done
Commercial losses come with pressure to get moving again. A dock door gets repaired so trucks can load. A production line is cleared so the shift can restart. A job site is made safe and work continues. Each of those reasonable steps removes the evidence of what happened. A short documentation window before operations resume is often the only one there will be.
Delator Claims Division works to site rules. Investigators check in, follow escort and protective equipment requirements, and document the area, the equipment and the vehicle as found. They note which records exist and who holds them, such as telematics, driver logs or camera systems, so the business or its carrier can preserve them.
Commercial and workplace documentation
Nine services for businesses, fleets and the carriers that insure them.
- Fleet AccidentScene and vehicle documentation after a fleet collision in Tennessee, with onboard devices noted as found. For fleet operators, risk managers and carriers.
- Employer & Work Vehicle AccidentNeutral documentation of collisions involving employees driving for work in Tennessee, including work contents, markings and scene conditions as found.
- Contractor Vehicle AccidentDocumentation of contractor and subcontractor vehicle collisions in Tennessee: door lettering, placards, trailers, loads and job-site entrances as found.
- Commercial Property ClaimPhotographs, video and measurements of damaged commercial buildings, tenant suites and contents in Tennessee. Condition is documented, not valued or adjusted.
- Company Property DamageDocumentation of damage to dock doors, gates, fencing, signs and parked trailers at Tennessee business sites, with contact marks and yard layout measured.
- Workplace IncidentSame-shift documentation of workplace incident locations in Tennessee warehouses, stores and yards: floors, lighting, aisles and equipment recorded as found.
- Industrial AccidentAs-found documentation of machinery, guards, controls and lockout conditions after an incident at a Tennessee plant. No equipment is operated or tested.
- Construction AccidentJob site documentation after a construction accident in Tennessee: scaffolds, excavations, edges, access routes and weather recorded before the site changes.
- Business InterruptionDated documentation of business premises after a loss in Tennessee, showing unusable areas and repair progress. Delator does not calculate lost income.
From request to delivered record
- RequestCall dispatch or submit the request form with the location, loss type and urgency.
- DeployDispatch assigns the nearest available licensed field investigator through the statewide network.
- DocumentPhotographs, video, measurements and factual notes are captured once the scene is safe to work.
- PreserveFiles are timestamped, organized and kept in their original form with a record of who captured them.
- ReportThe package is delivered securely to the requesting party, typically the same day.
One point of contact for locations across the state
A fleet with terminals in Memphis, Nashville and the Tri-Cities, or a contractor with job sites in several counties, deals with one dispatch line and one documentation standard. The same statewide network that serves legal process for Delator Field Services places a licensed investigator near each location.
Workers' compensation carriers, self-insured employers and third-party administrators who need investigation of a claim, rather than documentation of an incident, should see the workers' compensation and medical fraud investigation services.
On this assignment Delator field personnel record what is physically present: photographs, video, measurements and factual notes. They do not adjust, appraise or value the loss, do not determine coverage, cause or fault, and do not represent any party to the claim.
Delator Claims Division is not a law firm, an insurer or an engineering firm, and nothing on this page is legal advice.
Common questions
Can you document an incident inside our facility?
Yes, with the site's permission. Investigators follow check-in, escort and protective equipment rules and work around operations as directed by the site contact.
Do you pull telematics or camera footage?
The business or its vendor holds those records. Investigators note what systems exist and where, so the right party can preserve and retrieve the data.
Do you give safety or compliance opinions?
No. Documentation records conditions as found. It does not assess regulatory compliance or assign cause.
Can we set up standing instructions for our fleet?
Yes. Dispatch can keep site contacts, access notes and a preferred shot list on file so that a call at any hour starts the same process.
Deployed statewide
Request documentation anywhere in Tennessee
Dispatch is staffed around the clock. For time-sensitive scenes, calling is fastest; the request form works for routine and scheduled assignments.