Services
Document a loss
Support a claim
For carriers and employers
Service areas
Middle Tennessee
- Nashville
- Clarksville
- Murfreesboro
- Franklin
- Hendersonville
- Smyrna
- Spring Hill
- Gallatin
- Lebanon
- Columbia
- Brentwood
- Mount Juliet
- La Vergne
- Cookeville
East Tennessee
West Tennessee
Flat-Rate Deployment Pricing
Each deployment is priced at a flat rate set by response tier and county distance from the nearest anchor city. Rates are confirmed when the request is placed and are not billed hourly.
- Coverage
- 95 of 95 counties
- Dispatch
- 24 / 7 / 365
- Metro response
- Under 60 min avg.
- Statewide
- 4-hour guarantee
Build an estimate
Choose a tier, the county distance and any conditions that apply.
Flat rates by deployment tier
| County distance | Routine On site in 1 to 2 days | Rush On site in 12 to 20 hours | Emergency On site in 30 minutes to 4 hours |
|---|---|---|---|
| Anchor county | $500 | $1,000 | $1,800 |
| 1 county out | $750 | $1,250 | $2,050 |
| 2 counties out | $900 | $1,400 | $2,200 |
| 3 counties out | $1,050 | $1,550 | $2,350 |
| 4+ counties out | $1,200 | $1,700 | $2,500 |
Rates shown are for requests placed between 6:00 AM and 8:00 PM with no complexity adjustment. County distance is counted from the nearest anchor city: Nashville, Memphis, Knoxville, Chattanooga, Clarksville, Murfreesboro or Franklin. The deployment map shows each county's tier.
What can change the rate, and what cannot
- Overnight request surcharge
- Requests placed between 8:00 PM and 6:00 AM carry a flat 15% increase over the base rate, for any tier and county distance.
- Documentation complexity
- Property damage claims can carry an increase of up to 20%, depending on property size, the number of affected areas and the level of detail requested.
- Catastrophe access delays
- After a tornado, flood or ice storm, arrival in areas that are closed or unreachable may be delayed until access is possible. The flat rate does not change.
- Carrier-side investigation
- Surveillance, multi-day investigation and field adjusting assignments are scoped with the client. Call dispatch for a quote.
Pricing questions
Are the rates flat, or can they change after deployment?
Rates are flat, based on the tier, county distance and any adjustments confirmed when the request is placed. They are not billed hourly.
How is county distance determined?
By the number of counties between the scene and the nearest anchor city: Nashville, Memphis, Knoxville, Chattanooga, Clarksville, Murfreesboro or Franklin. The deployment map shows the tier for every county.
Can the overnight surcharge and the complexity adjustment both apply?
Yes. An overnight property damage request can carry both the 15% overnight surcharge and the applicable complexity adjustment.
Does a delayed catastrophe deployment cost more?
No. Access-related delays affect timing only. The flat rate for the selected tier stays the same.
Confirm a rate and schedule a deployment
Dispatch is staffed around the clock. For time-sensitive scenes, calling is fastest; the request form works for routine and scheduled assignments.