Services
Document a loss
Support a claim
For carriers and employers
Service areas
Middle Tennessee
- Nashville
- Clarksville
- Murfreesboro
- Franklin
- Hendersonville
- Smyrna
- Spring Hill
- Gallatin
- Lebanon
- Columbia
- Brentwood
- Mount Juliet
- La Vergne
- Cookeville
East Tennessee
West Tennessee
Insurance Claim Documentation and Evidence Preservation
A claim file is only as good as the facts collected at the start. These services put a neutral, timestamped field record into the file while the evidence still exists.
- Coverage
- 95 of 95 counties
- Dispatch
- 24 / 7 / 365
- Metro response
- Under 60 min avg.
- Statewide
- 4-hour guarantee
Field facts for the people who evaluate the claim
Adjusters, attorneys and claimants evaluate claims from desks, often hundreds of miles from where the loss occurred. What they rely on is the record someone made in the field: photographs, measurements, the names of people who saw what happened, the location of cameras, the condition of a vehicle before it was repaired. Delator Claims Division makes that record.
The services in this area are organized by the documentation need rather than by vehicle or peril. Some are tied to a claim posture, such as first-party, third-party or uninsured motorist. Others are tasks that cut across claim types: preserving evidence, locating witnesses, canvassing for video, or documenting condition for a party entering an appraisal process.
Documentation by claim type and task
Sixteen services that support the claim file without taking a side in it.
- First-Party Insurance ClaimNeutral field documentation for first-party insurance claims in Tennessee. Dated photographs, video and measurements recorded before repair or cleanup.
- Third-Party Insurance ClaimScene, vehicle and property documentation for third-party insurance claims in Tennessee, delivered to claimants, attorneys and insurers as a dated record.
- Liability ClaimNeutral documentation of physical conditions for liability claims in Tennessee. Measurements, lighting and layout recorded without opinions on fault.
- Vehicle DamageDetailed photographs and measurements of damaged vehicles at tow yards, shops and fleet lots across Tennessee, recorded before repair or disposal.
- Diminished Value Auto ClaimBefore and after repair condition documentation for diminished value claims in Tennessee, prepared for the appraiser or adjuster you choose. No valuation.
- Total-Loss VehicleCondition, options, mileage and damage documented on total-loss vehicles in Tennessee before salvage, for the appraiser or adjuster the client selects.
- Evidence PreservationField documentation that preserves perishable claim evidence in Tennessee: items in place, identifying marks, custody and temporary conditions, dated.
- Post-Accident & Delayed Scene DocumentationDelayed scene documentation in Tennessee: lasting pavement marks, roadway geometry, traffic controls and matching time-of-day views after the scene clears.
- Witness Identification & LocationLicensed Tennessee private investigators identify and locate witnesses to accidents and losses, then report who was found and how to reach each person.
- Witness Statement CoordinationVoluntary witness statements scheduled and recorded verbatim by licensed Tennessee private investigators, delivered without commentary or characterization.
- Disputed Accidents & Conflicting Driver AccountsNeutral field documentation for Tennessee collisions where drivers give conflicting accounts: damage patterns, lane layout, marks and each stated path.
- Missing Evidence & Surveillance Video CanvassCamera canvass of businesses and residences near a Tennessee accident scene. Footage is requested from owners before it is overwritten and logged by source.
- Uninsured & Underinsured Motorist ClaimNeutral scene and vehicle documentation for uninsured and underinsured motorist claims in Tennessee, including hit-and-run transfer evidence and witnesses.
- Subrogation SupportField documentation for subrogation files in Tennessee: loss scenes, product identification, component condition and custody notes before repairs begin.
- Cargo & Ground Transportation ClaimIndependent documentation of damaged, shifted or short freight at Tennessee docks, yards and crash scenes: seals, load arrangement, counts and packaging.
- Insurance Appraisal Clause SupportNeutral condition documentation for parties in an insurance appraisal process in Tennessee. Photographs and measurements only, with no valuation opinion.
From request to delivered record
- RequestCall dispatch or submit the request form with the location, loss type and urgency.
- DeployDispatch assigns the nearest available licensed field investigator through the statewide network.
- DocumentPhotographs, video, measurements and factual notes are captured once the scene is safe to work.
- PreserveFiles are timestamped, organized and kept in their original form with a record of who captured them.
- ReportThe package is delivered securely to the requesting party, typically the same day.
Neutral on purpose
On these assignments Delator has no stake in the outcome. Field personnel do not estimate, value or negotiate, and they do not characterise what they see. That restraint is what lets the same record be used by a carrier, a policyholder's attorney and an appraisal umpire without argument about how it was produced.
Insurance carriers and their counsel who need an investigation rather than a neutral record, including recorded statements, liability investigation or field adjusting, will find those services under insurance investigation.
On this assignment Delator field personnel record what is physically present: photographs, video, measurements and factual notes. They do not adjust, appraise or value the loss, do not determine coverage, cause or fault, and do not represent any party to the claim.
Delator Claims Division is not a law firm, an insurer or an engineering firm, and nothing on this page is legal advice.
Common questions
Who can request claim documentation?
Anyone with a legitimate interest in the claim: insurance carriers, third-party administrators, attorneys for any party, self-insured businesses, and individual policyholders or claimants handling their own claim.
Is this the same as hiring an adjuster?
No. Claim documentation is a factual record. Delator does not adjust claims for policyholders and does not act as a public adjuster. Field adjusting is offered separately and only to insurance carriers.
What do I receive?
Timestamped photographs and video, measurements and reference points where the scene allows, and factual field notes, delivered securely to the requesting party, typically the same day.
Can the documentation be used in litigation?
The record is prepared so that it can be explained by the person who made it. Whether and how it is used in a proceeding is a matter for the attorneys and the court.
Deployed statewide
Request documentation anywhere in Tennessee
Dispatch is staffed around the clock. For time-sensitive scenes, calling is fastest; the request form works for routine and scheduled assignments.