Services
Document a loss
Support a claim
For carriers and employers
Service areas
Middle Tennessee
- Nashville
- Clarksville
- Murfreesboro
- Franklin
- Hendersonville
- Smyrna
- Spring Hill
- Gallatin
- Lebanon
- Columbia
- Brentwood
- Mount Juliet
- La Vergne
- Cookeville
East Tennessee
West Tennessee
Vehicle Accident Documentation Across Tennessee
Licensed field investigators photograph, measure and record collision scenes and the vehicles involved, before tow yards, body shops and salvage auctions change what there is to see.
- Coverage
- 95 of 95 counties
- Dispatch
- 24 / 7 / 365
- Metro response
- Under 60 min avg.
- Statewide
- 4-hour guarantee
A record built around the vehicle involved
Different vehicles leave different evidence. A motorcycle slides and gouges the pavement where a sedan leaves crush damage and fluid trails. A tractor-trailer brings a fifth wheel, a load, brake components and onboard records that a passenger car does not have. A bus adds dozens of seating positions. Good documentation starts from knowing what that vehicle type produces and where to look for it.
Delator Claims Division deploys to the roadway, the tow yard, the body shop or the fleet terminal, wherever the vehicle and the scene still exist in their post-loss condition. Each page below describes what is captured for a specific vehicle type, who usually asks for it, and what tends to be disputed later.
Documentation by vehicle type
Eighteen vehicle and road-user categories, each with its own evidence profile.
- Car AccidentNeutral photographs, video and measurements of passenger car crashes and damaged vehicles anywhere in Tennessee, for carriers, attorneys and drivers.
- Motorcycle AccidentSlide marks, gouges, rider gear and sightlines recorded after a Tennessee motorcycle crash. Neutral field documentation for carriers, attorneys and riders.
- Semi-Truck & Tractor-Trailer AccidentField documentation of tractor-trailer crashes in Tennessee: underride guards, trailer condition, long tire marks and equipment identification, any hour.
- Commercial Truck AccidentDump trucks, refuse trucks, wreckers and utility trucks documented after a crash in Tennessee, with frame heights, equipment position and load securement.
- Delivery Vehicle AccidentParcel van and food delivery crash documentation in Tennessee: stop position, vehicle markings, property damage and a doorbell camera canvass of the street.
- Company Vehicle AccidentIndependent documentation of company car and pickup crashes in Tennessee, separating old damage from new and recording contents, equipment and location.
- Box Truck AccidentBox truck collisions, low-clearance strikes and backing incidents documented in Tennessee with measured heights, signage, liftgate and cargo condition.
- Van AccidentPassenger, cargo and work van crash documentation in Tennessee, covering seating rows, belts, cargo partitions, tires and roof loads before they change.
- Bus AccidentTransit, school and charter bus incident documentation in Tennessee: interior layout, handholds, stop environment, camera locations and exterior damage.
- Rideshare AccidentNeutral field documentation of rideshare crashes in Tennessee: vehicle damage, pickup and drop-off locations, seating areas and scene measurements.
- Taxi AccidentTaxi and cab collision documentation across Tennessee. Cab markings, partition and rear compartment, taxi stand layout and vehicle damage, recorded as found.
- Construction Vehicle AccidentDocumentation of dump truck, mixer and construction vehicle collisions in Tennessee: spilled loads, site entrances, tailgates, sight lines and unit numbers.
- Government Vehicle AccidentNeutral documentation of collisions involving city, county, state and utility vehicles in Tennessee. Equipment, markings and scene evidence. No legal advice.
- Rental Vehicle AccidentIndependent documentation of rental car and rental truck damage in Tennessee. Full-panel condition surveys, overhead strike measurements and scene records.
- Trailer & Towed-Load AccidentDocumentation of trailer and towed-load crashes in Tennessee: coupler and ball sizes, safety chains, lamps, tie-downs, tires and the path of a loose trailer.
- Pedestrian AccidentNeutral documentation of pedestrian collisions in Tennessee: crosswalks, signals, street lighting, sight lines and vehicle contact evidence, day or night.
- Bicycle AccidentBicycle and e-bike crash documentation in Tennessee. Frame and wheel damage, paint transfer, lamps and reflectors, bike lane widths and road edge conditions.
- Truck & Heavy Equipment DamageDamage documentation for trucks, trailers and heavy equipment in Tennessee. Serial plates, hour meters, structural and hydraulic damage. No appraisal.
From request to delivered record
- RequestCall dispatch or submit the request form with the location, loss type and urgency.
- DeployDispatch assigns the nearest available licensed field investigator through the statewide network.
- DocumentPhotographs, video, measurements and factual notes are captured once the scene is safe to work.
- PreserveFiles are timestamped, organized and kept in their original form with a record of who captured them.
- ReportThe package is delivered securely to the requesting party, typically the same day.
Scene first, vehicle second, and sometimes the other way round
When a request arrives while vehicles are still on the roadway, the scene is the priority: rest positions, tire marks, debris and fluid trails are cleared within the hour on a busy route. When the request arrives later, the order reverses. The vehicle in the tow yard may be released to a salvage buyer in days, while the roadway geometry will still be there next week.
Dispatch asks where each vehicle is now and how long it will stay there, and sequences the visit accordingly. One assignment can cover the scene and several vehicles held at different locations.
On this assignment Delator field personnel record what is physically present: photographs, video, measurements and factual notes. They do not adjust, appraise or value the loss, do not determine coverage, cause or fault, and do not represent any party to the claim.
Delator Claims Division is not a law firm, an insurer or an engineering firm, and nothing on this page is legal advice.
Common questions
Can you document a vehicle that has already been towed?
Yes. Field investigators regularly document vehicles at tow yards, body shops, dealerships and fleet terminals, subject to the facility allowing access. The requesting party usually arranges permission; dispatch can confirm hours and release status before the visit.
Do you inspect vehicles mechanically?
No. Documentation records the condition of the vehicle as found: damage, tire and brake condition visible without disassembly, restraints, lamps, interior and identifying numbers. Mechanical teardown and diagnosis are left to the specialist the requesting party selects.
How quickly can someone reach a crash scene?
Dispatch runs around the clock. Average response in metro areas is under 60 minutes, and every Tennessee county is covered by the four-hour statewide deployment guarantee. Scenes on active roadways are documented once it is safe to work.
Who receives the documentation?
The package goes to the party that requested it: a carrier, a third-party administrator, an attorney, a fleet operator or an individual claimant. Delator does not circulate it to anyone else.
Deployed statewide
Request documentation anywhere in Tennessee
Dispatch is staffed around the clock. For time-sensitive scenes, calling is fastest; the request form works for routine and scheduled assignments.