Services
Document a loss
Support a claim
For carriers and employers
Service areas
Middle Tennessee
- Nashville
- Clarksville
- Murfreesboro
- Franklin
- Hendersonville
- Smyrna
- Spring Hill
- Gallatin
- Lebanon
- Columbia
- Brentwood
- Mount Juliet
- La Vergne
- Cookeville
East Tennessee
West Tennessee
Evidence Collection for Self-Represented Insurance Claimants
For people handling an insurance claim on their own, Delator Claims Division gathers the factual record: scene conditions, nearby cameras, witness contact details and the state of damaged items. We collect and document evidence only. We are not a law firm and do not advise, value or negotiate.
- Coverage
- 95 of 95 counties
- Dispatch
- 24 / 7 / 365
- Metro response
- Under 60 min avg.
- Statewide
- 4-hour guarantee
What this service covers
Someone managing their own claim usually knows what happened to them but has little on paper to show it. The pictures are scattered across a phone, the name of the person who stopped to help was never written down, and nobody checked whether the store on the corner has a camera. Pulling those pieces together takes legwork that is difficult for a person who is injured, working or living far from the scene.
Our investigators do that legwork and hand you an organized file. They do not judge which evidence is strong, tell you what your claim is worth, or suggest what to say to an insurer. Delator does not negotiate, does not act as a public adjuster and gives no legal advice. What the file is used for, and whether it is used at all, is entirely up to you.
When gathering the record yourself is not practical
- Businesses near the scene have exterior cameras, and no one has asked whether footage from that day still exists.
- A bystander spoke to you after the incident, but you have only a first name or a description of where they work.
- You have photographs, receipts and letters in several places and want the physical evidence itself recorded in one organized, dated file.
- The incident happened in a part of Tennessee you were only passing through, hours from where you live.
- Several weeks have gone by, and you want to know what can still be found at the location before more time passes.
What we gather and how it is recorded
- Camera canvass log
- A list of each business and residence checked, whether a camera faces the area, who was spoken to, and what they said about footage and how to request it.
- Witness contact details
- Names and contact information for people who say they saw the incident and are willing to be identified, with a note of where they were at the time.
- Current scene conditions
- Dated photographs and video of the location as it exists now, with the notes identifying anything that appears to have changed since the incident you describe.
- Damaged items in your possession
- Vehicles, personal property or parts you still hold, photographed with identifying marks so each item can be matched to the record later.
- Fixed features and distances
- Measurements between permanent landmarks such as poles, curbs, doorways and signs, giving later readers a framework for placing photographs on the ground.
- Record of attempts
- A plain account of what was looked for and not found, including closed businesses, overwritten footage and people who declined to speak.
From request to delivered record
- RequestCall dispatch or submit the request form with the location, loss type and urgency.
- DeployDispatch assigns the nearest available licensed field investigator through the statewide network.
- DocumentPhotographs, video, measurements and factual notes are captured once the scene is safe to work.
- PreserveFiles are timestamped, organized and kept in their original form with a record of who captured them.
- ReportThe package is delivered securely to the requesting party, typically the same day.
Evidence held by other people does not wait
The evidence you control, such as your own vehicle or your own photographs, is the easy part. Much of the rest sits with strangers. Many camera systems record over old footage on a cycle set by the owner, and the owner has no reason to save a clip unless someone asks. Bystanders change jobs, move and forget details. Store managers who remember the afternoon in question are replaced by ones who do not.
A canvass made soon after an incident reaches more of that material than one made later. The investigator visits in person, asks politely, and writes down the answer. Business owners are free to decline, and we do not use pretext or pressure to obtain anything. Where footage exists, the notes identify who holds it and what that person said about releasing it. Any step beyond a voluntary request is a legal matter outside our role.
Why an organized third-party file reads differently
A folder of phone pictures and remembered conversations depends on the claimant's word for where, when and how each item was obtained. A field file answers those questions on its face. Every photograph is timestamped, every contact is logged with a date and place, and the notes distinguish what the investigator saw personally from what someone else reported. The collector is a licensed private investigator with no interest in the claim's result.
We also limit what we do with witnesses on a neutral assignment. The investigator identifies people, confirms they are willing to be contacted and notes in general terms what they say they observed. The file does not characterize anyone's account as helpful or harmful, and it contains no opinion on fault or value. You, or an attorney if you later retain one, decide what any of it means.
Delator documents evidence for people handling their own claim. It does not give legal advice, negotiate with insurers, tell you what a claim is worth, or act as a public adjuster. What you do with the record is your decision.
If you need advice about your rights, deadlines or strategy, speak with a licensed Tennessee attorney.
Common questions about this service
Will you tell me which evidence matters most for my claim?
No. That would be legal advice, and Delator Claims Division is not a law firm. We also do not negotiate with insurers, act as a public adjuster, or tell you what your claim is worth or what to do with the documentation. We collect what can be found and report it accurately, whether or not it appears to favor you.
Can you make a business hand over its camera footage?
No. We can ask, and many owners cooperate with a courteous in-person request. If an owner declines or wants a formal request, the notes record exactly who holds the footage and what they said. We have no power to compel anyone, and how to pursue footage after a refusal is a question for an attorney.
What if the investigator finds something that does not help me?
It goes in the file. Neutral documentation means the record reflects what is there, not what a requester hopes is there. The file is delivered only to you, and you decide whether and with whom to share it. We do not send it to an insurer or anyone else without your instruction.
How is the finished file organized and delivered?
You receive timestamped photographs and video, measurements and reference points where the scene allows, a canvass log, witness contact details and factual field notes, grouped by location and date. Delivery is secure and typically the same day the fieldwork ends. The service is available in all 95 Tennessee counties.
Available statewide, including
Every Tennessee county is covered. See the deployment map for typical response tiers by county.
Request documentation anywhere in Tennessee
Dispatch is staffed around the clock. For time-sensitive scenes, calling is fastest; the request form works for routine and scheduled assignments.