Services
Document a loss
Support a claim
For carriers and employers
Service areas
Middle Tennessee
- Nashville
- Clarksville
- Murfreesboro
- Franklin
- Hendersonville
- Smyrna
- Spring Hill
- Gallatin
- Lebanon
- Columbia
- Brentwood
- Mount Juliet
- La Vergne
- Cookeville
East Tennessee
West Tennessee
Workplace Incident Documentation for Tennessee Employers
After an incident in a warehouse, store, office, or yard, Delator Claims Division records the area, the equipment involved, and the surrounding conditions for employers, risk managers, self-insured entities, and their carriers anywhere in Tennessee.
- Coverage
- 95 of 95 counties
- Dispatch
- 24 / 7 / 365
- Metro response
- Under 60 min avg.
- Statewide
- 4-hour guarantee
What this service covers
Most workplaces need the incident area back in use within hours. A forklift aisle cannot stay blocked, a spill has to be cleaned, a fallen rack has to be made safe. The supervisor's incident form captures who and when, but it rarely captures the floor surface, the lighting, the height of the shelf, or where the pallet jack was left. Those are the details that an adjuster, a safety committee or an attorney asks about weeks later.
Delator sends a licensed Tennessee private investigator to make that record while the area is still close to how it was. The work is observational: photographs, video, measurements and factual notes. Delator does not assess regulatory compliance, give safety recommendations, or decide whether an injury is compensable. Employers, carriers and third-party administrators who want statements or a fuller claim investigation can retain that separately.
Incidents where a same-shift record helps
- A warehouse worker is struck by a forklift in a shared aisle and the employer needs the aisle, mirrors and floor markings recorded.
- A temporary staffing worker is hurt on a host employer's floor and both companies' carriers are requesting information.
- A vendor, driver or visitor who is not an employee is injured in a back room or receiving area.
- Pallet racking or stacked product comes down and the area must be cleared before the carrier's representative can visit.
- An employee reports an unwitnessed fall and the employer wants the location documented the same shift.
Conditions recorded at the incident location
- Floor and walking surface
- Surface material, slope, joints, mats, drains, residue and any liquid or debris present, with close photographs that include a scale reference.
- Lighting as found
- Which fixtures were on, burned-out lamps, shadowed areas and daylight sources, photographed at the same time of day or shift where that can be arranged.
- Aisles and traffic markings
- Aisle widths, painted pedestrian lanes, stop lines, convex mirrors and blind corners, measured and photographed from both the pedestrian and operator positions.
- Equipment involved
- Forklifts, pallet jacks, ladders, carts or conveyors, including identification plates, visible condition and where each was parked after the incident.
- Storage and racking
- Rack configuration, beam heights, load placards, pallet condition and how product was stacked, recorded before the bay is unloaded or rebuilt.
- Posted notices and barriers
- Signs, floor tape, cones, guardrails and chains that were in place when the investigator arrived, noted as present without comment on adequacy.
From request to delivered record
- RequestCall dispatch or submit the request form with the location, loss type and urgency.
- DeployDispatch assigns the nearest available licensed field investigator through the statewide network.
- DocumentPhotographs, video, measurements and factual notes are captured once the scene is safe to work.
- PreserveFiles are timestamped, organized and kept in their original form with a record of who captured them.
- ReportThe package is delivered securely to the requesting party, typically the same day.
The area will not look the same tomorrow
Workplace conditions are temporary by nature. A spill is mopped within minutes. The pallet that was sticking into the aisle is put away. Second shift moves the ladder. Maintenance replaces the lamp that was out. None of this is improper, and most of it is exactly what a responsible employer does after someone is hurt. It still means that a week later nobody can say with confidence how wide the gap was or how dark the corner looked.
A documentation visit during the same shift, or as close to it as possible, fixes those details. Where the area has already been cleaned or rearranged, the investigator records the current condition and notes what staff say was changed, keeping the two clearly separate. If the employer holds camera recordings, training sign-in sheets or equipment inspection checklists, the report lists them as records in the employer's possession and does not evaluate their content.
How the record is used, and what it leaves out
Employers use the documentation in their own incident reviews and pass it to their workers' compensation or general liability carrier. Where a non-employee was hurt, or where a staffing agency and a host employer are both involved, the same record can go to more than one carrier. Defense counsel uses it to understand a location that may have been reconfigured long before a claim reaches litigation.
The report does not say whether a rule was broken, whether training was sufficient, or whether a guard or sign met any standard. Delator is not a safety consultant, an engineering firm or a government agency, and nothing in the report is compliance or legal advice. It describes and measures what was present. Readers with the relevant expertise can draw their own conclusions from a record that was made before the workplace returned to normal operation.
On this assignment Delator field personnel record what is physically present: photographs, video, measurements and factual notes. They do not adjust, appraise or value the loss, do not determine coverage, cause or fault, and do not represent any party to the claim.
Delator Claims Division is not a law firm, an insurer or an engineering firm, and nothing on this page is legal advice.
Common questions about this service
Is this the same as a workers' compensation claim investigation?
No. This service documents the physical location for the employer's file. A claim investigation, with recorded statements, background research and activity checks, is a separate service available to carriers, self-insured employers, third-party administrators and their counsel. The two can be requested together by those clients.
Will the investigator interview our employees?
On a documentation assignment the investigator notes what staff volunteer about what was moved or cleaned, in order to describe the scene accurately. Formal recorded statements are voluntary and are taken only when the employer, its carrier or its counsel requests them as part of an investigation.
Can you come during second or third shift?
Yes. Dispatch operates 24 hours a day, every day of the year. Visiting on the same shift as the incident is often useful, because lighting, staffing levels and traffic in the aisles can differ from the day shift. The request can specify a time window.
Will the report tell us whether we violated a safety regulation?
No. Delator does not give opinions on regulatory compliance and does not provide legal advice. The report records conditions as observed. Questions about regulatory obligations belong with the employer's counsel or safety professionals, who may use the documentation as one of their sources.
Available statewide, including
Every Tennessee county is covered. See the deployment map for typical response tiers by county.
Request documentation anywhere in Tennessee
Dispatch is staffed around the clock. For time-sensitive scenes, calling is fastest; the request form works for routine and scheduled assignments.