Services
Document a loss
Support a claim
For carriers and employers
Service areas
Middle Tennessee
- Nashville
- Clarksville
- Murfreesboro
- Franklin
- Hendersonville
- Smyrna
- Spring Hill
- Gallatin
- Lebanon
- Columbia
- Brentwood
- Mount Juliet
- La Vergne
- Cookeville
East Tennessee
West Tennessee
Licensed investigators on scene, before the evidence is gone
Delator Claims Division deploys licensed Tennessee investigators to accident scenes, vehicles and damaged property to photograph, measure and record what is there, and delivers an organized record to the insurer, attorney, business or claimant who asked for it.
Neutral documentation for any party to a claim. Investigation and field adjusting for insurance carriers and their counsel. A division of Delator Group.
- 01Tire marksStart, end, length and curvature, measured from a fixed baseline.
- 02Area of impactGouges, scrapes and the first debris, photographed with scale.
- 03Rest positionsEach vehicle located by two measurements to reference points.
- 04Debris and fluidExtent and direction of the field, before the roadway is swept.
- 05Sightlines and signsWhat each driver could see on approach, at driver eye height.
- 06Nearby camerasBusinesses and homes with a view of the scene, noted for follow-up.
- Coverage
- 95 of 95 counties
- Dispatch
- 24 / 7 / 365
- Metro response
- Under 60 min avg.
- Statewide
- 4-hour guarantee
A statewide dispatch network, already in place
Physical evidence starts to disappear when first responders clear a scene. Vehicles are towed, debris is swept, structures are tarped or boarded, and the people who saw it happen go home. The record that will later decide a claim has to be made in that window.
Delator Claims Division runs on the dispatch network of Delator Field Services, which already places licensed field representatives in all 95 Tennessee counties. When a request comes in, dispatch assigns the nearest available investigator. Average response in metro areas is under 60 minutes, and every county is covered by a four-hour statewide deployment guarantee.
The people who arrive are licensed Tennessee private investigators trained in evidence documentation. Assignments are not handed to unaffiliated subcontractors.
From request to delivered record
- RequestCall dispatch or submit the request form with the location, loss type and urgency.
- DeployDispatch assigns the nearest available licensed field investigator through the statewide network.
- DocumentPhotographs, video, measurements and factual notes are captured once the scene is safe to work.
- PreserveFiles are timestamped, organized and kept in their original form with a record of who captured them.
- ReportThe package is delivered securely to the requesting party, typically the same day.
Nine service areas, one documentation standard
Each area opens to detailed pages for specific vehicles, collision types, claim types and perils.
- 18 servicesVehicle Accident DocumentationOn-scene and post-tow documentation of vehicle collisions in Tennessee: cars, motorcycles, tractor-trailers, fleet, bus, rideshare, pedestrian and more.
- 21 servicesAccident Scene DocumentationScene documentation for Tennessee collisions by type and conditions: intersections, rear-end, head-on, hit-and-run, night, rain, work zones and rural roads.
- 16 servicesInsurance Claim DocumentationNeutral field documentation for Tennessee insurance claims: first- and third-party, liability, vehicle damage, witnesses, video canvass, subrogation and cargo.
- 5 servicesPro Se Insurance Claim DocumentationNeutral scene, vehicle and property documentation for Tennesseans handling their own insurance claim without an attorney. Evidence only, not legal advice.
- 9 servicesCommercial & Fleet ClaimsField documentation for Tennessee businesses, fleets and carriers: fleet and employer vehicle crashes, commercial property, workplace and industrial incidents.
- 14 servicesProperty Damage DocumentationPhoto, video and measurement documentation of Tennessee property losses: storm, wind and hail, tornado, fire, water, roof, premises incidents and catastrophe.
- 13 servicesAccident ReconstructionAccident reconstruction support in Tennessee: scene measurements, tire marks, rest positions, crush profiles and photogrammetry-ready photography, statewide.
- 9 servicesInsurance Investigation & Carrier AdjustingFor insurance carriers, self-insureds, TPAs and their counsel in Tennessee: field adjusting, liability and fraud investigation, surveillance and statements.
- 11 servicesWorkers' Comp & Medical Fraud InvestigationFor Tennessee workers' comp carriers, self-insured employers and TPAs: claim investigation, surveillance, injury scene documentation and provider verification.
Vehicle collisions, by vehicle and by circumstance
A motorcycle crash, a tractor-trailer underride and a parking-lot dispute leave different evidence. Documentation is planned around what that kind of collision produces and how fast it is lost.
- Car AccidentNeutral photographs, video and measurements of passenger car crashes and damaged vehicles anywhere in Tennessee, for carriers, attorneys and drivers.
- Semi-Truck & Tractor-Trailer AccidentField documentation of tractor-trailer crashes in Tennessee: underride guards, trailer condition, long tire marks and equipment identification, any hour.
- Motorcycle AccidentSlide marks, gouges, rider gear and sightlines recorded after a Tennessee motorcycle crash. Neutral field documentation for carriers, attorneys and riders.
- Intersection AccidentSignal heads, lane assignments, stop bars, corner sightlines and impact evidence recorded by licensed Tennessee investigators after an intersection crash.
- Hit-and-RunVehicle fragments, paint transfer, departure marks and nearby cameras documented after a hit-and-run. Neutral field documentation across Tennessee.
- Accident With No Dashcam FootageNo video of the collision? DCD investigators document the scene, measure physical evidence and canvass nearby cameras anywhere in Tennessee.
Support for the claim file, whoever holds it
Neutral records for carriers, attorneys on either side, and people handling their own claim.
- First-Party Insurance ClaimNeutral field documentation for first-party insurance claims in Tennessee. Dated photographs, video and measurements recorded before repair or cleanup.
- Third-Party Insurance ClaimScene, vehicle and property documentation for third-party insurance claims in Tennessee, delivered to claimants, attorneys and insurers as a dated record.
- Evidence PreservationField documentation that preserves perishable claim evidence in Tennessee: items in place, identifying marks, custody and temporary conditions, dated.
- Witness Identification & LocationLicensed Tennessee private investigators identify and locate witnesses to accidents and losses, then report who was found and how to reach each person.
- Missing Evidence & Surveillance Video CanvassCamera canvass of businesses and residences near a Tennessee accident scene. Footage is requested from owners before it is overwritten and logged by source.
- Disputed Accidents & Conflicting Driver AccountsNeutral field documentation for Tennessee collisions where drivers give conflicting accounts: damage patterns, lane layout, marks and each stated path.
- Pro Se Insurance Claim DocumentationNeutral scene, vehicle and property documentation for Tennesseans handling their own insurance claim without an attorney. Evidence only, not legal advice.
- Subrogation SupportField documentation for subrogation files in Tennessee: loss scenes, product identification, component condition and custody notes before repairs begin.
Evidence captured to the standard a reconstruction needs
Speed, position and sequence are worked out from measurements: tire mark length and curvature, gouges, rest positions, crush profiles, grade and sightlines. If they are not captured before the roadway is cleared and the vehicles are repaired, no analysis can recover them later.
Delator's personnel have accident reconstruction experience. They capture reconstruction-grade evidence statewide, report technical findings where requested, and can work to the direction of a client's own expert.
Terminals, job sites and plant floors
Fleet operators, risk managers and self-insured businesses use one dispatch line for incidents at any Tennessee location. Investigators work to site rules and document the scene before operations resume.
- Fleet AccidentScene and vehicle documentation after a fleet collision in Tennessee, with onboard devices noted as found. For fleet operators, risk managers and carriers.
- Employer & Work Vehicle AccidentNeutral documentation of collisions involving employees driving for work in Tennessee, including work contents, markings and scene conditions as found.
- Workplace IncidentSame-shift documentation of workplace incident locations in Tennessee warehouses, stores and yards: floors, lighting, aisles and equipment recorded as found.
- Construction AccidentJob site documentation after a construction accident in Tennessee: scaffolds, excavations, edges, access routes and weather recorded before the site changes.
Property documented before mitigation changes it
Storm, fire and water losses are recorded room by room and elevation by elevation, ahead of tarps, board-up and extraction where access allows.
- Storm DamageNeutral photo, video and measurement records of severe thunderstorm damage across Tennessee, captured before cleanup, drying and temporary repairs alter it.
- Fire DamageNeutral records of fire, smoke and suppression-water damage to Tennessee property, made before board-up, cleanout and demolition. No origin or cause opinions.
- Water DamageNeutral photo and video records of interior water damage in Tennessee: water lines, staining and the suspected source area, made before drying and tear-out.
- Roof DamageNeutral records of roof condition for Tennessee claims: coverings, flashing, decking seen from the attic and ceiling stains, made before tarps or repairs.
- Slip-and-FallFloor surface, lighting, warning signs, mats and footwear-level photos at a slip-and-fall scene, with a camera canvass. Neutral documentation statewide.
- Catastrophic Loss & Disaster ClaimsMulti-site field documentation after Tennessee tornadoes, floods and ice storms, organized by area to one shot list, with clear notice of access delays.
Investigation, field adjusting and workers' compensation
Insurance carriers, self-insured entities, third-party administrators and the attorneys who represent them can retain Delator for work that goes beyond neutral documentation. These services are not offered to policyholders or claimants.
- Field Adjusting for Insurance CarriersField adjusting assignments across Tennessee for carriers, self-insured entities and TPAs. Loss inspections, scope notes and reports. Not for policyholders.
- Insurance Fraud InvestigationFact-gathering on questionable claims for Tennessee carriers, self-insureds and TPAs. Indicators are reported, not conclusions. Not offered to claimants.
- Liability InvestigationLiability investigations for Tennessee carriers, self-insured entities, TPAs and counsel: scene facts, statements, records and notice history for the file.
- Claimant Activity & SurveillanceLawful claimant surveillance for Tennessee carriers, self-insureds, TPAs and counsel. Public vantage points, date-and-time-stamped video, factual logs.
- Workers' Compensation Claim InvestigationField investigation of reported workplace injuries for Tennessee workers' comp carriers, self-insured employers, TPAs and their counsel. Facts, sourced.
- Medical Fraud InvestigationField verification supporting carrier and SIU medical fraud reviews in Tennessee. Lawful observation and public records, with no medical opinions offered.
Insurance investigation · Workers' compensation and medical fraud
Every county, from Memphis to the Tri-Cities
Seven anchor counties have an established field presence: Davidson, Shelby, Knox, Hamilton, Montgomery, Rutherford and Williamson. Counties further out take longer to reach, and all of them fall within the four-hour statewide guarantee. Delator Group is based in Nashville; investigators deploy to the scene.
What a professional record changes
- It exists at all
- Most disputes about a scene arise because nobody recorded it before it changed. A record made in the first hours answers questions that otherwise become arguments.
- It has context
- Wide, mid and close views tied to measurements and reference points let someone who was never there understand where things were.
- It is neutral
- On documentation assignments the investigator has no stake in the outcome and offers no opinion, so the record is usable by every side.
- It can be explained
- Files are timestamped and kept in original form, and the person who made the record can describe how each item was captured.
How documentation is used in a claim or a proceeding is for the parties and their counsel to decide. Nothing here is legal advice.
Built for the people who need the record first
- Insurance carriers and claims departments
- Scene and loss documentation from the earliest moment, plus investigation and field adjusting on request.
- Attorneys
- A neutral, timestamped record established before litigation, for counsel on either side of a claim.
- Third-party administrators
- Statewide field capacity that fits existing claim workflows, including workers' compensation programs.
- Fleet operators and businesses
- One point of contact for incidents involving company vehicles, property and job sites across the state.
- Self-insured entities and risk managers
- An independent record for organizations that carry their own risk.
- Individual claimants
- Neutral documentation for people handling their own claim. Documentation only, not legal advice or adjusting.
Common questions
What does Delator Claims Division do?
It sends licensed Tennessee investigators to accident scenes, vehicles and damaged property to make a factual record: photographs, video, measurements and field notes. For insurance carriers and their counsel it also provides investigation and field adjusting.
How fast can someone be on scene?
Dispatch runs 24 hours a day, every day. Average response in metro areas is under 60 minutes, and every Tennessee county is covered by a four-hour statewide deployment guarantee.
Are you claims adjusters?
Not for policyholders. Delator does not act as a public adjuster. Field adjusting assignments are performed for insurance carriers only; everyone else receives neutral documentation.
Do you determine fault or value?
No. On documentation assignments field personnel take no position on fault, cause, coverage or value. Those determinations are made by the parties, their experts or the court.
Can an individual hire you without a lawyer?
Yes. People handling their own claim can request neutral documentation. Delator does not give legal advice or negotiate with insurers.
What does it cost?
Deployments are priced at a flat rate by response tier and county distance. The rate card and an estimator are on the pricing page.
Time is the first piece of evidence to disappear
Request a deployment anywhere in Tennessee. Dispatch answers around the clock.